Spam information

Spam as defined by MosCom Internet

What is it?

Spamming is sending a person (whom you may or may
not know and conversely who may know you or not) an unsolicited/unwelcome message. When a
recipient has made it clear that he/she does not want to receive any message from you and
you continue to send, then that is already considered by MosCom as a case of spamming
which is subject to disciplinary action.

Why is it wrong?

The nature of the message and/or the act of
sending it makes it wrong. Unlike snail junk mail, it is the recipient who shoulders the
cost incurred by the spam message. It is his/her logging and real time that are being
wasted as the spam message is downloaded, opened, and read. Consequently, it is his/her
money that is being wasted since he/she pays for his/her Internet access.

How can I avoid being accused of spamming?

As much as possible, write only to people who
know you and would appreciate the contents of your message. If you have to write to those
who are not familiar with you, avoid making business proposals especially in the nature of
"Get Rich Now" or "You Can Be A Millionaire!" and/or sending chain
letters. When you are asked to stop sending, do so. For extra caution, read the Acceptable
Use Policy (AUP) of the Internet Service Provider (ISP) of your intended recipients.

What can you do when you are spammed?

You can find out his/her ISP by the e-mail
address, e.g. mail@ISP.com.or go to the web
site of that ISP and look for the address on where to send complaints. It is usually abuse@ISP.com. For MosCom, it is abuse@mozcom.com. Then send a complaint.

However, if it is a company or an organizational domain
name other than an ISP, write to its postmaster as well as to its ISP host. Go to the
company/organization’s web site and look for the address on where to send complaints
(usually, postmaster@companyname.com) or
general messages.

When writing to its postmaster, furnish a copy of your
message to its ISP. You can find this address from the spammer’s message headers.

If you are using Netscape, click on View/Header/All. For
Microsoft Outlook Express, click on File/Properties/Message Source.

In your report, attach the original spam message, your
first request for that person to stop and the second spam message. Include the full
message headers of the spam messages. Don’t forget to include your brief complaint
about the spammer and your request for an immediate action.

This action may not apply to e-mail addresses that are fake
or using free web-based e-mail services.

What will MosCom do upon receipt of your
complaint?

If the spammer is a MosCom subscriber, write to abuse@mozcom.com. You need to provide us all the
pertaining documents including your request to the spammer to stop sending you messages
without which, action will be delayed in fairness to our subscriber. You will be furnished
a copy every time we correspond and receive messages from the spammer.

What will happen to your MosCom account if you
are the spammer?

You will be given a warning via email and phone
call not to repeat the offense and will be given a grace period. If we continue to receive
complaints after the grace period, we will temporarily suspend our services. Only sending
a signed conforme stating not to repeat the offense will lead to restored services. Your
monthly bill will still be charged even during the period of suspension.

A second offense will lead to an automatic deactivation or
suspension of account. A third offense may lead to permanent termination of account as
well as being blacklisted in the entire MosCom network.