Frequently Asked Questions

Here's a list of Frequently Asked Questions and other informative documents found throughout Mozcom's web site to help you get the most of your Internet account.

Acceptable Use Policy
What every Mozcom User should know about the use of their account.

Mozcom User Settings
Standard Internet settings for all Mozcom subscribers.

Spam
Spam (unsolicited or unwelcome e-mail) as defined by Mozcom.

Publishing Web Pages
Instructions for Mozcom users on how to publish your web pages.

Using iPass
Guides for installing, configuring, and upgrading the iPass Global Roaming
service.

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Acceptable Use Policy

The Mozcom Acceptable Use Policy has been formulated with the following
goals in mind:

- Ensure security, reliability and privacy of Mozcom's systems and network, and the networks and systems of others
- Avoid situations that may cause Mozcom to incurcivil liability
- Maintain the image and reputation of Mozcom as a responsible provider
- Preserve the value of Internet resources as a conduit for free expression
- Encourage the responsible use of net resources, discouraging practices, which degrade the usability of network resources and thus the value of Internet services
- Preserve the privacy and security of individual users

This page serves as the main reference for Acceptable Use Policy of Mozcom subscribers. Mozcom reserves the right to change, add, or modify any of
the policies at any time and will take effect immediately upon posting.

The Acceptable Use Policy below defines the actions, which Mozcom considers to be abusive, and thus, strictly prohibited. The examples named in this
list are non-exclusive, and are provided solely for guidance to Mozcom customers. If you are unsure whether any contemplated use or action is permitted, please send mail to info@mozcom.com and we will assist you.

Please note that the actions listed below are also not permitted from other Internet Service Providers on behalf of, or to advertise, any service hosted by Mozcom, or connected via the Mozcom network. [top]

General Conduct

1. Customers are prohibited from transmitting on or through any of Mozcom's services, any material that is, in Mozcom's sole discretion, unlawful, obscene, threatening, abusive, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law.

2. Mozcom services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of Philippine law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. Mozcom reserves the right to remove such illegal material from its servers.

3. The customer is responsible for keeping his billing data with Mozcom up-to-date and accurate. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

4. The resale of Mozcom products and services is not permitted, unless specifically permitted and documented in a written agreement. [top]

System and Network Security

1. Customers may not attempt to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, or probing the security of other networks (such as running a SATAN scan or similar tool).

2. Customers may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

3. Customers may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user's terminal session, via any means, locally or by the Internet.

4. Users who violate systems or network security may incur criminal or civil liability. Mozcom will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. [top]

E-Mail

1. Harassment, whether through language, frequency, or size of messages, is prohibited.

2. Customers may not send email to any person who does not wish to receive it. If a recipient asks to stop receiving email, the customer must not send that person any further email.

3. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.

4. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.

5. Malicious email, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of email), is prohibited.

6. Forging of header information is not permitted.

7. Mozcom accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Acceptable Use Policy or the Acceptable Use Policy of that other provider.

8. These rules apply to other types of Internet-based distribution mediums as well, such as RLG's Ariel system (a system for sending FAX-like documents over the Internet). USENET postings have their own regulations; see below. [top]

USENET

1. Mozcom is not responsible for the content of any USENET posting, whether or not a Mozcom customer made the posting.

2. Postings to USENET newsgroups must comply with the written charters or FAQs for those newsgroups. Advertisements should only be posted in those newsgroups whose charters/FAQs explicitly permit them. The poster is responsible for determining the etiquette of a given newsgroup, prior to posting to it.

3. Customers are prohibited from posting the same or similar message to large numbers of newsgroups (excessive cross-posting or multiple-posting, also known as "USENET spam").

4. Customers are prohibited from posting chain letters of any type.

5. Customers are prohibited from posting binary files to newsgroups not specifically named for that purpose.

6. Customers are prohibited from canceling or superseding posts other than their own, with the exception of official newsgroup moderators performing their duties.

7. Customers are prohibited from forging header information. This includes attempting to circumvent the approval process for posting to a moderated newsgroup.

8. A customer may not solicit mail for any other address other than that of the customer's Mozcom account or service, with the intent to harass or collect replies after Mozcom service has been terminated. IRC (Internet Relay Chat)

Mozcom is not liable for the content of any communications made on the IRC.
IRC robots ("bots" or "clones") may not be run from Mozcom shell accounts.
Customers may not attempt to impersonate others or use the IRC anonymously by disguising their hostname or username.
Customers are prohibited from using IRC scripts or programs that interfere with or deny service to other users on any server or host. They are also prohibited from engaging in activities which harass other users. This includes, but is not limited to, "flooding" (rapidly entering text with the intent to fill the screens of others), "flashing" (disrupting terminal emulation), "takeovers" (forcibly seizing operator privileges), attempting to send private messages to those who do not wish to see them (via "ignore"), attempting to return to a channel after being banned from it, and other disruptive behaviors. [top]

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Mozcom User Settings

*User Settings For E-mail

Incoming (IMAP/POP3) Mail Server: mozcom.com
Outgoing Mail Server: smtp.mozcom.com

*For iPass Global Roaming

Incoming (IMAP/POP3) Mail Server: mozcom.com
Outgoing Mail Server: ipass-r.mozcom.com
Proxy Server for Web Browsers
proxy.mozcom.com at port 8088

*MosCom DNS Servers
Primary: 202.47.132.9
Secondary: 202.47.132.6
FTP Server: ftp.mozcom.com
[top]
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Spam information

Spam as defined by Mozcom Internet

What is it?

Spamming is sending a person (whom you may or may
not know and conversely who may know you or not) an unsolicited/unwelcome message. When a
recipient has made it clear that he/she does not want to receive any message from you and
you continue to send, then that is already considered by Mozcom as a case of spamming
which is subject to disciplinary action.

Why is it wrong?

The nature of the message and/or the act of
sending it makes it wrong. Unlike snail junk mail, it is the recipient who shoulders the
cost incurred by the spam message. It is his/her logging and real time that are being
wasted as the spam message is downloaded, opened, and read. Consequently, it is his/her
money that is being wasted since he/she pays for his/her Internet access.

How can I avoid being accused of spamming?

As much as possible, write only to people who
know you and would appreciate the contents of your message. If you have to write to those
who are not familiar with you, avoid making business proposals especially in the nature of
"Get Rich Now" or "You Can Be A Millionaire!" and/or sending chain
letters. When you are asked to stop sending, do so. For extra caution, read the Acceptable
Use Policy (AUP) of the Internet Service Provider (ISP) of your intended recipients.

What can you do when you are spammed?

You can find out his/her ISP by the e-mail
address, e.g. mail@ISP.com.or go to the web
site of that ISP and look for the address on where to send complaints. It is usually abuse@ISP.com. For Mozcom, it is abuse@mozcom.com. Then send a complaint.

However, if it is a company or an organizational domain
name other than an ISP, write to its postmaster as well as to its ISP host. Go to the
company/organization’s web site and look for the address on where to send complaints
(usually, postmaster@companyname.com) or
general messages.

When writing to its postmaster, furnish a copy of your
message to its ISP. You can find this address from the spammer’s message headers.

If you are using Netscape, click on View/Header/All. For
Microsoft Outlook Express, click on File/Properties/Message Source.

In your report, attach the original spam message, your
first request for that person to stop and the second spam message. Include the full
message headers of the spam messages. Don’t forget to include your brief complaint
about the spammer and your request for an immediate action.

This action may not apply to e-mail addresses that are fake
or using free web-based e-mail services. [top]

What will Mozcom do upon receipt of your complaint?

If the spammer is a Mozcom subscriber, write to abuse@mozcom.com. You need to provide us all the
pertaining documents including your request to the spammer to stop sending you messages
without which, action will be delayed in fairness to our subscriber. You will be furnished
a copy every time we correspond and receive messages from the spammer.

What will happen to your Mozcom account if you are the spammer?

You will be given a warning via email and phone
call not to repeat the offense and will be given a grace period. If we continue to receive
complaints after the grace period, we will temporarily suspend our services. Only sending
a signed conforme stating not to repeat the offense will lead to restored services. Your
monthly bill will still be charged even during the period of suspension.

A second offense will lead to an automatic deactivation or
suspension of account. A third offense may lead to permanent termination of account as
well as being blacklisted in the entire Mozcom network. [top]

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Publishing Web Pages
How to publish your Web pages

If this will be your first attempt to publish Web pages, proceed.

Accessing your Web directory

Publishing your web pages involves a system called File Transfer Protocol (FTP) that uploads the pages to your alloted Mozcom home directory. One of
the easiest ways of doing this is to use a graphical FTP client, which is a program that does all the work without requiring complex UNIX commands. For this example, we will use a shareware program called WS_FTP by Ipswitch, Inc. Download the WS_FTP LE program here. Unzip the file and install it.

Log-in to your Mozcom account, then run the WS_FTP program. Two windows will appear, with the smaller one looking like this:
Following the encircled numbers from the above window:

1. Click New. Type an easy to remember name in Profile Name, like "myhomepage".

2. Type mozcom.com in the Host Name/Address field.

3. Type in your account username in the User ID field.

4. Type in your account password in the Password field.

5. Click OK.

When your FTP connection is successful, the Session Properties window disappears, leaving the larger main window:

The Local System area (the left directory) will show your PC's folders and files while the Remote Site area (the right directory) shows you the contents of your Mozcom home directory. Do not tamper or delete any of the folders and files in your home directory.
Creating your web directory

Your web site will require a special folder or directory that will contain the web pages--this will be the Web directory, which will be often
referred to as your public_html directory. Note that your Web directory is not the same as your home directory; to make things somewhat simpler, think of your Web directory as just another folder stored inside your home directory. Create your own Web directory by following the steps below:

1. Click on MkDir in the Remote Site directory area. An input window then appears.
2. Type public_html in the input field. (Note: this should all be lowercase, and don't forget the underscore)
3. Click OK.

If successful, a public_html
folder will appear in the Remote Site directory:

You can exit the FTP connection by clicking the Close
button located at the left bottom bar of the WS_FTP main window. [top]

Uploading your pages

Log-in to your Mozcom account, then run the WS_FTP LE program to access your public_html directory.

1. In the Local System directory on the left side, find the location of your web pages in your PC.

2. In the Remote Site directory on the right side, double-click on your public_html folder. The Remote Site directory will then display the contents of the public_html folder.

To begin the uploading process, follow the numbered steps shown in the above window:

1. Single-click to select any file you want to upload.
2. Click the -> button.
3. If successful, the uploaded file will appear in your public_html folder as seen in the Remote Site directory on the right side.

**Make sure the main page of your site is named any of the following: index.html, index.htm, Index.html, Index.htm, home.html, home.htm, Home.html, Home.htm (case sensitive)** [top]

Viewing your web pages

Once you've finished uploading all your pages and files, exit your FTP connection by clicking the Close button located at the left bottom bar of the WS_FTP main window. Open your web browser, then type the following URL: http://www2.mozcom.com/~username
where username is your Mozcom account name. You should now see your uploaded web pages.

If you see a "Forbidden" error, send e-mail to Systems Administration and request for a "chmod 755" done to your public_html directory.

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