Q |
Am I actually getting this service through iPass? |
| A |
No, iPass does not provide service directly to end customers. We have partnered with iPass
to bring this service to you. If you want to sign up for Internet roaming, have specific
questions, or require technical support, please contact the MosCom Business
Center or your nearest MosCom Point-of-Presence.
|
Q |
What is the iPass global network? |
| A |
The iPass global network provides easy dial-up access to the Internet from
more than 8,000 points of presence (POPs) in 150 countries around the world.
iPass enables this service by using the networks of top-tier network access
providers throughout the world, and through a unique third-party Internet
clearinghouse and settlement system. With one service, individual and corporate
users can access email, the web and corporate data from anywhere in the
world with a local telephone call, gaining significant cost savings over
solutions requiring internal modem banks and long-distance or toll-free
connection charges.
|
Q |
Where can I find local access points? |
| A |
Our Global Access Points web page provides more information
about where you can use the global Internet roaming service. These locations continue to expand
as iPass forms new partnerships with network providers throughout the world. Many of these
locations have multiple access points.
|
Q |
What do I need to use the roaming service? |
| A |
All you need is the iPassConnect client software, which has a
point-and-click interface and a listing of all iPass access numbers. It includes all the
scripts and properties associated with these numbers so you do not have to re-configure your dialer.
|
Q |
How do I find the correct number when I'm ready to dial in? |
| A |
We provide client software for you to install on your laptop. You can get this
from our Software Download web page. The iPass
client software provides a simple point-and-click interface that allows you to
select the country and city where you are. You will then get a list of the available
local access points. Just click on the number of your choice and you will be connected in seconds.
|
Q |
How much does it cost to roam and how will I get billed?
|
| A |
Pricing details are available on our Cost of Roaming page.
|
Q |
Can I purchase the roaming service directly from
iPass?
|
| A |
No, iPass does not sell its services directly to individuals. iPass partners with the leading
ISPs throughout the world to brings its roaming service to individuals and businesses. These
ISPs provide customers specialized care and technical support.
|
Q |
How does iPass ensure good service availability and reliability?
|
| A |
In every location where it provides access, iPass works with the leading carriers and
service providers to ensure a high-quality and high-performance service. In many locations,
access is available from multiple top-tier providers, giving customers redundancy during
heavy traffic hours and in the event that a single provider suffers a network failure or
temporary service outage. Lastly, iPass constantly tests and monitors performance of its
overall network, allowing early detection and remedy of potential service problems.
|
Q |
What client platforms are supported? |
| A |
There are easy-to-use clients that support Windows 95, Windows 98 (Second Edition),
Windows NT (Service Pack 6), Windows 2000, Windows ME, Windows XP,
Mac OS X (10.2 and later), Mac OS 9 and below. We also have support for PDAs using PocketPC 2002, PalmOS and WinCE.
Client platforms not mentioned above will be supported in the future.
|
Q |
How do I get technical support when I'm traveling? |
| A |
Contact MosCom
Technical Support by e-mail or consult the Troubleshooting
Tips in the User Guide. It's also helpful to read the things
you need to know before roaming.
|
Q |
Do I need special power plugs or phone jacks when I travel? |
| A |
The answer to this depends upon where you go, but in many countries you will require different power cords, plugs and phone jacks. If you are interested in more information about connection hardware, or other helpful resources for business travelers, here are a few sites that provide information and advice about connecting when traveling around the world.
-
Teleadapt
– products to help
you connect with your laptop from around the world
-
Road Warrior
– products to help
you connect with your laptop from around the world
-
Roadnews
– a resource and mailing
list for international travelers with laptops.
|
Q |
Can I use the roaming service for secure access to my corporate network? |
| A |
Yes, when you use the roaming service in conjunction with a virtual private network
(VPN) solution, you can gain secure access to your corporate network.
iPass is interoperable with all industry leading VPN, firewall and token
card solutions.
|
